COVID-19 Update 

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As we welcome you to our clinic, please read about the changes we have made to ensure your safety and ours. Although we are taking all necessary precautions and have added extra safety measures, please note that:
  • Massage therapy treatments involve some risk of COVID-19 transmission, and
  • Your RMT is following a protocol to reduce or mitigate risk, but that risk cannot be reduced to zero.

Prescreening:

  • Before each treatment, you will be required to complete a self-assessment at https://bc.thrive.health/covid19/en
  • Before the treatment, you may also receive a phone call, to ensure you do not show any COVID-19 symptoms and have completed the self-assessment above
  • 24-48 hours before each treatment, you will receive a reminder email. Within that email, you will need to confirm your treatment AND complete the COVID-19 prescreening form by clicking the “COMPLETE COVID SCREENING” button
  • Please bring your own facemask to your treatment, and we may check your temperature upon arrival
  • Please cancel and reschedule your treatment if: you have travelled outside the province in the past 14 days, you are currently experiencing symptoms, or you have come into contact with someone with a confirmed case of COVID-19 in the past 14 days
  • If you are a high-risk patient or immunocompromised, you may be asked to cancel or postpone your treatment, if the risk to you outweighs the benefit of the treatment
  • Your therapist may ask you about extensive contacts with individuals outside the immediate family or work connections that may increase risk of COVID-19 transmission
  • Your treatment will be cancelled if you do not meet the prescreening criteria

First Level Protection:

  • The maximum capacity in the clinic is for ONE person at one time (in addition to your therapist), for the duration of the pandemic
  • To reduce the potential of transmission, we ask you to come for your treatment unaccompanied by family or friends
  • Prepayments may be required to shorten the amount of time you spend in the clinic post-treatment

Second Level Protection:

  • We have eliminated the sitting area and access to the clinic is only going to be available 5 minutes before your treatment

Third Level Protection:

  • Several posters from BC’s Center for Disease Control have been visibly posted at the entrance, in the bathroom, and at the treatment room for patients to reference
  • For the duration of the pandemic, we have eliminated the last-minute cancellation and the no-show fees
  • We have eliminated table warmers, extra padding and blankets from treatment rooms to reduce cross-contamination opportunities
  • All invoices will be emailed to you by your RMT, and no printed invoices are available
  • As we do not control the common areas in the building, we ask you to use them with caution, understanding the increased possibility of virus transmission

Fourth Level Protection (PPE):

  • Your therapist will be wearing PPE as per the Provincial Health Officer’s requirements or as mandated by the College of Massage Therapists of BC

Hygiene, Cleaning & Sanitation:

  • Thorough disinfection of the treatment room and common areas, using cleaning and sanitizing agents certified and approved by WorkSafe BC and Health Canada, before and after your treatment, including: the massage table, sinks, doors knobs, light switches, clothing hangers, and furniture
  • Your therapist will be washing their hands before and after the treatment, and sanitizing after contact with shared items and areas
  • Regular disinfecting and cleaning of common areas
  • All linen is washed and sterilized on location at the clinic using certified, unscented, and environmentally friendly cleaners
  • Hand sanitizer is located at the entrance of the clinic, to be used when entering the premises
  • Paper tissue is available in all treatment rooms and reception areas
  • To adhere to the sanitation protocols mentioned above, the time between patients is a minimum of 15 minutes

Cancellation Protocol:

We will have to cancel your appointment if:

You are currently experiencing any of the following symptoms:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Sore throat
  • New loss of taste or smell

*Please note: Other less common symptoms have been reported, including gastrointestinal symptoms like nausea, vomiting, or diarrhea.

Or if you have:

  • Tested positive for COVID-19
  • Knowingly been exposed to someone with COVID-19
  • Recently travelled to an area with a high infection rate
  • Been in an area where social distancing was not properly observed
  • Travelled Outside Canada or to Canadian Provinces that require self-isolation
  • Been to a nursing home (does not apply to the nursing home employees unless an outbreak or exposure has been announced).

If you have experienced any of the above, please reschedule your appointment at least 14 days from now. All individuals working in the clinic complete a daily self- assessment and document it in a daily log. We will notify you and cancel your treatment if your therapist or a patient shows symptoms or has been diagnosed with COVID-19.