Important Information: COVID-19

Austin Warren RMT
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As we welcome you back to our clinic, we like to inform you of the changes we made to ensure your safety and ours. Although we take extraordinary precautions, please note that:
  • The massage therapy treatments involve some risk of COVID-19 transmission, and
  • Our RMTs are following a protocol to reduce or mitigate risk, but that risk cannot be reduced to zero. 


  • Before each treatment, you will be required to complete a self-assessment at
  • Before the treatment, you will receive a phone call, to ensure you do not show any COVID-19 symptoms and have completed the self-assessment above
  • One day (24 hours) before EACH treatment, you will receive a reminder email.  Within that email, you will need to confirm your treatment AND complete the COVID-19 prescreening form by clicking the “COMPLETE COVID SCREENING” red button
  • We ask you to bring a facemask for your treatment, and we may check your temperature on arrival
  • We ask you to cancel your treatment if you have travelled outside the province in the past 14 days or if you showed symptoms or came into contact with anyone who showed symptoms of COVID-19 in the past 14 days
  • If you are a high-risk patient or immunocompromised, you may be asked to cancel or postpone your treatment, if the risk to you outweighs the benefit of the treatment
  • RMTs may ask you about extensive contacts with individuals outside the immediate family or work connections that may increase risk of COVID-19 transmission
  • RMTs will cancel your treatment if you do not meet the prescreening criteria

First Level Protection (Elimination)

  • We limit the number of patients in the reception area to ONE, for the duration of the pandemic
  • To ensure social distancing, we have standardized all treatment durations to 60-Minutes
  • The therapists are working staggered shifts to improve social distancing
  • To reduce the potential of transmission, we ask you to come for your treatment unaccompanied by family or friends
  • Prepayments may be required to shorten the amount of time you spend in the clinic post-treatment
  • To limit unnecessary object touching we recommend you pay your RMT via e-transfer. Each RMT has their email listed here: 

Second Level Protection (Engineering Controls)

  • We have installed a sneeze shield in the reception area to create a physical barrier between receptionist and patients
  • We have eliminated the sitting area in the lobby and access to the clinic is only going to be available 3-5 minutes before your treatment

Third Level Protection-Administrative Measures

  • Several posters from BC’s Center for Disease Control have been posted on the clinic’s main door and the doors of each treatment room, by sinks,  in the proximity of the reception desk and hand sanitation station, and both bathrooms on our floor
  • The garbage containers are foot-operated and labelled with “use foot pedal only” message to reduce surface touching
  • For the duration of the pandemic, we have eliminated the last-minute cancellation and the no-show fees, when related to COVID-19 symptoms (to be taken in good faith)
  • Following the conclusion of your treatment, future appointments can be booked with your RMT in the treatment room
  • We have eliminated the water fountain, chocolate jar, business cards and all promotional items from the reception area
  • We have eliminated table warmers, extra padding and blankets from treatment rooms to reduce cross-contamination opportunities
  • All invoices will be emailed to you by your RMT, and no printed invoices are available
  • As we do not control the common areas in the building, we ask you to use them with caution, understanding the increased possibility of virus transmission

Fourth Level Protection (PPE)

  • All therapists will be wearing PPE as per the Provincial  Health Officer’s requirements or as mandated by the College of Massage Therapists of BC

Hygiene, Cleaning & Sanitation

  • Using Triton Hand Sanitizer (DIN 80097749), an  alcohol-based hand sanitizer recommended by WorkSafe BC and approved by Health Canada
  • Using Sanitol RTU – Disinfectant and Sanitizer (Health Canada DIN # 02344904)
  • Thorough disinfecting and cleaning the treatment room before and after your treatment, including massage tables, sinks, doors knobs, clothing hangers and chairs
  • Therapists are to wash their hands regularly during the treatment, especially when working on different parts of the body
  • Regular disinfecting and cleaning of the common area
  • All linen is washed and sanitized by professional laundry services and is packaged in sealed plastic bags until usage.
  • Vinyl pillowcases that are sanitized after each patient are being used during treatments
  • Hand sanitizer is located at the entrance of the clinic, to be used when entering the premises
  • Paper tissue is available in all treatment rooms and reception areas.
  • To adhere to and ensure the sanitation protocols mentioned above, we have increased the time between patients to 15 minutes.

Cancellation Protocols

We will have to cancel your appointment if: You currently experiencing any of these symptoms:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Sore throat
  • New loss of taste or smell

Please note: Other less common symptoms have been reported, including gastrointestinal symptoms like nausea, vomiting, or diarrhea. Or you have:

  • Tested positive for COVID-19
  • Knowingly been exposed to someone with COVID-19
  • Recently travelled to an area with a high infection rate
  • Been in an area where social distancing was not properly observed
  • Travelled Outside Canada or to Canadian Provinces that require self-isolation
  • Been to a nursing home (does not apply to the nursing home employees unless an outbreak or exposure has been announced).

If you have experienced any of the above, please reschedule your appointment at least 14 days from now. All individuals working in the clinic MUST complete a daily self- assessment and document it in the self-assessment daily log.  We will notify you and cancel your treatment if your therapist or anyone working in our clinic, or a patient shows symptoms or has been diagnosed with COVID-19

Austin Warren RMT is a Registered Massage Therapist who completed his training at the Vancouver College of Massage Therapy in 2018. During his education, Austin enjoyed working with several outreach facilities in the Vancouver community. These outreaches allowed massage therapists in training to practice working with a wide variety of patients and conditions, including seniors in living facilities, university athletes, survivors of addiction and abuse, persons living with neurological and congenital conditions, and persons living with HIV. After graduating with honors, Austin was recruited as an athletic trainer at St. George’s Senior School, where he assessed and treated acute onset injuries during the private school’s games and practices.

Massage Therapy Techniques

Austin incorporates many techniques into his treatments, including:

  • Myofascial Release
  • Trigger-Point Therapy
  • Neuromuscular Techniques
  • Dynamic Release
  • Joint Mobilizations
  • Swedish Massage

Furthermore, he has explored manual lymphatic drainage and craniosacral therapy in introductory courses and is very eager to continue advancing his repertoire of manual techniques in his continuing education. Also, Austin’s new-found enthusiasm for health and wellness motivates him to remain current in medical advances and inspires him to perhaps pursue a future career in osteopathy or medicine.

Massage Therapy Treatments

Austin is highly trained to treat a wide variety of conditions and pathologies. From musculoskeletal conditions such as strains or sprains to systemic conditions like pregnancy or fibromyalgia, he can use manual therapy to rehabilitate traumatic injuries, provide symptom relief, and aid your return to functional activities of daily life. Austin is particularly interested in treating neurological conditions stemming from the central nervous system (brain and spinal cord) and the peripheral nervous system (nerves branching from the spinal cord).


Before pursuing massage therapy, Austin went to the music school at the University of Victoria to seek a career in vocal performance, piano accompaniment, and music education. He maintains his passion for music, actively participating in a large community chorus and teaching music lessons to those interested. Further, Austin may explore music therapy as an alternative or combined treatment modality in the future.